Automotive CRM software
AutoHub360 helps UK car dealers organise leads around the customer, the vehicle and the work that should happen next—from first contact to appointment and deal.
Enquiries
Website · Vehicle interest
Availability question received
Customer enquiry
Vehicle interest attached
Source
Website
Assigned to
Choose team member
Availability question received for this vehicle.
Customer message
Reply and record the next action from the same workspace.
Dealership response
Direct answer
An automotive CRM is customer relationship management software built around dealership sales. It connects an enquiry with the customer, vehicle interest, conversation, responsible salesperson, appointment and deal stage.
That vehicle context is what distinguishes a dealership CRM from a basic contact list: the team can understand why the customer contacted the dealership and what action belongs next.
Dealer context
The CRM should make the next action obvious without separating the enquiry from the vehicle and sales process.
Review the source, customer details, received message and associated vehicle information supplied with the lead.
Assign a lead to a team member so everyone can see who owns the next dealership action.
Move leads through practical states such as new, contacted, called, appointment booked, reserved and completed.
Keep private staff notes with the lead context instead of leaving important details in separate documents.
Schedule viewings, collections or repair appointments with customer, vehicle and staff assignment details.
Continue an eligible lead into a deal record while retaining its customer and vehicle connection.
Lead progression
AutoHub360 uses dealership-friendly stages that show the current position of a lead and support the next operational step.
New
Contacted
Called
Appointment booked
Reserved
Completed
Other supported outcomes include cancelled and closed. Auto Trader deal actions depend on the connected account and enabled capabilities.
Customer record
Search customer records by name, email, phone or postcode. Review contact information, recorded activity and connected vehicle interests from a dealership-owned record.
Connected mailbox
Connect an authorised Microsoft mailbox to view folders, search email and work with messages from the Sales Hub. Outlook remains a distinct inbox alongside dealership lead workflows.
Connection availability depends on Microsoft authorisation and the setup completed for the dealership.
Appointments
Schedule an appointment with its customer, vehicle, type, responsible staff member and private dealership notes attached.
Appointment record
Customer
Added when scheduled
Vehicle
Added when scheduled
Appointment type
Added when scheduled
Assigned staff
Added when scheduled
Date and time
Added when scheduled
Internal notes
Added when scheduled
Buyer's checklist
The useful question is not how many generic CRM features exist. It is whether the system preserves dealership context from enquiry to sale.
Can the team identify the vehicle connected to an enquiry without searching another system?
Can responsibility be assigned clearly to a named dealership user?
Do the available stages match the way a dealer moves from enquiry to appointment and sale?
Can staff review the available message history and record internal notes beside the lead?
Can customer, vehicle, appointment type, status and staff ownership stay connected?
Can a qualified opportunity move into the sales workflow without losing its original context?
Questions answered
Straight answers about leads, appointments, customer records and connected inboxes.
An automotive CRM is customer relationship management software organised around dealership sales. It connects enquiries, customer contact details, vehicle interest, lead status, appointments, notes and deal progression.
Yes. Where the source supplies vehicle information, AutoHub360 can show the relevant vehicle context with the lead so staff can see what the customer asked about.
Yes. Leads can be assigned to a dealership team member, giving the team a clear owner for the next action.
Yes. Dealership users can schedule an appointment from an eligible lead, associate a vehicle, add internal notes and manage pending, confirmed, completed or cancelled appointment states.
AutoHub360 includes a separate Outlook connection for authorised dealership mailboxes. Availability requires Microsoft account authorisation and completed connection setup.
Yes. An eligible lead can be connected to a deal so the customer and vehicle context can continue into the dealership's sales workflow.
Review your process
Tell us where your enquiries arrive and how your team follows them through. We’ll explain which AutoHub360 CRM connections and workflows apply.
